The American Brain Tumor Association’s (ABTA) national signature fundraising events are our BT5K Breakthrough for Brain Tumors 5K Run & Walks. Our Chicago event is our largest, with over 4000 people in attendance annually. We wanted to do something special this year to help people celebrate the day and have some fun. What better than a photo booth?
We had a lot of caveats — it was an early morning, outdoor setting, we needed wheelchair accessibility and of course…we had a limited non-profit budget. Thankfully, of all the vendors, Magbooth was able to fulfill all our needs. And in the end, their team went above and beyond.
Before daylight (and before I even arrived!), Joe from Magbooth was already there setting up. Joe was polite, professional, nice, funny and really took initiative. He helped us figure out how to manage the lines, large groups, and most importantly, the costume inventory. As participants gathered around the booth, Joe happily assisted all of them with costume changes and pose ideas. He was, in a word, FANTASTIC. Everybody had a great time at the booth — people walked away in fits of giggles, looking and smiling at their event keepsake. In a world where brain tumors impact lives, our event participants know what each day means and how important it is to remember the good times.
Eventually the crowd thinned, the other tents began breaking down, and the last remaining people were waiting for a chance to get their pictures taken in the photo booth. Joe just smiled- he wasn’t turning anyone away! As I left, I made a mental note to send our Magbooth rep a note of praise for their superb employee and customer service. This was before I learned that as Joe was leaving, he encountered an ABTA staff member and her son in the garage with a car that wouldn’t start. Super Joe to the rescue! He left to get help and waited until a service truck arrived and everybody was safely on their way home. Talk about an outstanding employee and person!